At Mitti, we are dedicated to providing you with the best shopping experience. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund policy for detailed information on returns and refunds.
You have [number of days, e.g., 30 days] from the date of receipt to return an item. To be eligible for a return, your item must be:
Certain items are non-returnable, including but not limited to:
To initiate a return, please contact our customer service team at [customer service email or phone number] with your order number and details of the product you wish to return. We will provide you with instructions on how to proceed.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [customer service email or phone number].
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [customer service email or phone number] and send your item to: [your-company-address].
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
If you have any questions or concerns about our shipping policy, please contact us at:
Thank you for shopping with Mitti. We value your satisfaction and aim to provide a hassle-free return and refund process.
